Refunds & Returns

Right of Withdrawal

You may withdraw from your online purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable consumer law.

To exercise this right, please contact us at [your email address], including your order number and a clear statement that you wish to return the item. After notifying us, you must send the item back within 14 days.

Condition of Returned Items

Items may be tried on but should not be washed, altered or used beyond what is necessary to inspect them. You may be responsible for any loss in value resulting from excessive handling, as permitted by law.

Return Shipping

Customers are responsible for the direct cost of return shipping when exercising the right of withdrawal, provided they were informed of this obligation before purchase.

Return address: [your return address]

Refunds

We will refund eligible payments, including standard outbound delivery costs where required by law, within the statutory deadline. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law. Refunds will normally be made using the original payment method.

Damaged or Incorrect Items

If an item arrives damaged, is incorrect or does not conform to its description, please contact us at [your email address] with your order number and a description of the problem. Your statutory consumer rights remain unaffected.

Exceptions

The right of withdrawal may be excluded in specific circumstances provided by law. The fact that an item is second-hand or unique does not, by itself, exclude this right.

Contact: [email protected]